Refund policy

Return & Refund Policy

[Your Store Name] – Anime 3D Toys & Collectibles

At [Your Store Name], we aim to provide high-quality anime 3D toys and collectibles. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement within 7 days of delivery only under the following conditions:

  • Wrong product delivered
  • Product arrived damaged
  • Manufacturing defect
  • Missing items in the package

2. Proof Required

To process any return or replacement request, customers must provide:

  • A clear unboxing video recorded from the moment the sealed package is opened
  • Clear photos of the product and packaging
  • Order confirmation / Order ID

Requests without proper proof may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged after delivery
  • Items returned without original packaging
  • Products with broken seals
  • Minor color, texture, or finishing variations
  • Limited edition items
  • Custom-made or made-to-order 3D printed products
  • Returns due to change of mind or personal preference

4. Refund Process

Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days to the original payment method.

5. Replacement Policy

If the product is eligible for replacement:

  • Replacement will be provided based on stock availability
  • If replacement stock is unavailable, a full refund will be issued

6. Order Cancellation

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation is not possible.

7. Return Shipping Charges

Seller will cover shipping charges if:

  • Wrong product was sent
  • Product arrived damaged
  • Product has manufacturing defects

Customer will cover shipping charges if:

  • Return is requested for any other reason

8. Product Disclaimer

Our anime 3D toys and collectibles may include minor variations in:

  • Color shades
  • Surface texture
  • Small layer lines (for 3D printed items)

These are normal characteristics of the production process and are not considered defects.

Important Notice

No returns or refunds will be accepted once the product seal is opened, unless supported by a valid unboxing video showing a defect or damage.